Support and warranty for LED posters
The warranty on our LED posters is 2 years, with repair at the factory. Spare parts are sold separately and the buyer pays freight. Other terms are quoted per order. This page explains what to keep on hand and what to send us if something is wrong.
- 2-year warranty
- Repair at the factory
- Spare parts separate
Warranty terms
| Item | Terms |
|---|---|
| Warranty period | 2 years |
| Where repair happens | At the factory |
| Spare parts | Sold separately |
| Freight | Paid by the buyer |
| Other terms | Quoted per order |
Spare modules
Keep a few spare modules with the main order. Color and brightness are matched within one purchase batch, so a module from the same batch blends in well. On the die-cast poster a module comes out from the front with a suction cup; with rear service it is reached through the rear cover.
If something is wrong
Send us the order, the type, the pixel pitch and a short description with photos or a short video of the screen. This helps us tell a module problem from a content or control problem. The poster keeps playing stored content without a network, so a lost connection alone stops only content updates.
Care
Switch the poster off before you clean it, wipe with a soft, lint-free cloth and do not spray liquid directly on the screen. See the care and cleaning guide.
Questions and answers
How long is the warranty?
2 years, with repair at the factory.
Who pays for freight?
The buyer pays freight, as agreed in the order.
Are spare parts included?
Spare parts are sold separately. Keep a few spare modules with the main order.
Can I replace a spare module myself?
On the die-cast poster, yes: the module comes out from the front with a suction cup. With rear service the modules are reached through the rear cover. Switch the poster off and disconnect the power first.
Will a replacement module match the color?
Color and brightness are matched within one purchase batch, so spare modules ordered with the main order match well.
What if the poster loses Wi-Fi?
It keeps playing the stored content. Wi-Fi, LAN or USB are needed only when you change the content.
What should I send when I report a problem?
The order, the type, the pitch, and photos or a short video of the screen with a description of what you see.
Are there other support terms?
Other terms are quoted per order. Ask in your request.
Request a quote
Request a quote and tell us the type, the pixel pitch, the quantity, the destination country and your control system (NovaStar with Mean Well PSU by default; Huidu or Colorlight as a lower-cost option). Price, MOQ and lead time are quoted per order. Samples are available.